Zaan- Terms & Conditions Salons

Zaan platform, owned by Zan Arabia for Information Technology, is a platform specialized in booking salons and displaying salon products for the purpose of trading between distributors and buyers in the Kingdom of Saudi Arabia. Where products are traded through the platform according to supply and demand with the price and quantity display, and buying and selling operations through the platform.

The Zaan platform also works to open high-quality internal and external outlets and markets that conform to international specifications, as it is based on providing the most reliable services in the market to meet the needs of customers using high-quality Zaan, taking into account all technical and technical conditions and ensuring the highest quality standards while dealing on the platform.

These terms and conditions consist of a main structure and privacy policy, as well as any rules, instructions, etc. that are posted on this website or that may be published in the future, by accessing (I agree), downloading or using to accept any of the services of the Zaan platform, you agree to be bound by these terms and conditions and the privacy policy.

In this agreement, there are 'terms and conditions' governing your use as a user of the Zaan platform and all the legal effects that result from your use of its services, as your use of the platform is your consent and acceptance by you and you are in full capacity considered Shariah, system and law for all the articles, terms and provisions of this agreement, which is a confirmation of your commitment to its regulations and what is mentioned in it, and this agreement is valid and effective as soon as you agree to it when you start registering, and please make sure to see any changes by visiting our website on a regular basis.

You agree to be bound by any amendments to the Terms and Conditions and agree that the Zaan platform is not obligated to notify you of such changes. You also acknowledge that it is your responsibility to review these terms for any amendments regularly, and the continued use of the site and the services provided by the platform after posting any changes to the terms means your acceptance of these changes.

Definitions:

The foreword above is an integral part of this Agreement, and below you will find the connotations and definitions of the key terms used in this Agreement.

Zaan Al Arabiya Co. for Information Technology Zaan Arabia Technology Company is a Saudi company working in the field of technology and providing electronic solutions to keep pace with the digital transformation in the Kingdom of Saudi Arabia. Established in accordance with the regulations in force in the Kingdom of Saudi Arabia, Commercial Registration No. (7030073261), addressed: Jeddah, Kingdom of Saudi Arabia (referred to in this Agreement as the "Zaan Platform" and in the first person).

زان Zaan: A platform that provides a system for managing salons and enables salon owners to create accounts on the platform to manage and organize work inside the salon and offer their services, and it also represents a trading station between merchants (suppliers of wholesale beauty products and goods) and users registered on the platform (salons), and it also works to open high-quality internal and external outlets and markets that conform to international specifications by providing a control panel for each merchant registered in Zaan that enables him to display his products, provide effective systems for handling complaints and activating the supervisory role to ensure the rights of Merchants and user satisfaction at the same time.

User/Provider: Who applies to the platform with the account of a salon owner for the purpose of benefiting from the salon management system or providing services to customers, or any third party that provides a service to site visitors and users.

Client: He is the one who applies to request the service from the salon, or book an appointment at the salon.

Agreement: These are the terms and conditions of use of Zaan that clarify and regulate the process of users using Zaan accounts.

This policy for Zaan users aims to provide the salon management service and clarify the quality of the level of services provided through the systems and the diversity of these services, and this policy also aims to clarify the rights and duties of all users and customers of the Zaan platform, without prejudice to any other agreements that may be included in the process of providing that service and this policy is an agreement between Zaan and everyone who deals with it, and in the event that you register, or continue to use or access the services, you agree to Comply with the terms of use and legal documents with immediate effect. The mere receipt of any of the services covered by this Agreement constitutes implied acceptance of all of this Policy.

General Obligations:

Eligibility:

By using our platform or accessing our services, you must first register to use our services, and you must consider the following:

You shall have legal capacity considered legally and legally, and you shall be at least eighteen years of age.
You have full capacity and authority to enter into these Terms and are sufficiently familiar with the laws and regulations.
You must not have any symptoms of eligibility.

If you register to use the Services on behalf of a legal entity (including, but not limited to, any company, partnership, association or organization), you represent and warrant that such legal entity is properly constituted and is lawfully and legally existing under the laws of the Kingdom of Saudi Arabia.

In any form, the following must be observed:

It is your duty to ensure that your use of the Services and access to the Zaan Platform complies with all applicable laws and regulations.
You must provide accurate, current and complete information, and you must not falsify or delete any information or provide misleading information to the Platform, including but not limited to the use of phone numbers or email obtained.
We have the right, in our sole and absolute discretion, to sanction any unlawful conduct by suspending your account, suspending services or blocking accounts, and we have the right to sue you for damages.
You agree that in the event that you violate "eligibility", you bear the consequences of this violation in front of the rest of the users or third parties, as the Zaan platform has nothing to do with it legally, systematically, and legitimately, and the Zaan platform has the right in this case to hold you accountable under the provisions of contractual liability, and to claim compensation for damages that may arise as a result of this violation, such as these damages that affect the Zaan platform in its reputation in front of merchants, users or in front of third parties

Register:

The registration stage is one of the most important stages where the user registers his personal information to open an account in Zaan. The User agrees to grant Zaan an unlimited and licensed right to use the personal information that you may provide to it through the registration process, including, but not limited to, the email address, mobile phone number and official registration papers of the facility (for the salon). You also agree to notify us if any of the information you provide changes.

You must agree to the following conditions:

Create a strong password that you don't use for any website or online service.
Keep your account secure by protecting your login credentials and limiting access to your account to only yourself.

The User agrees to allow the Zaan platform to keep a record of that information during the time that his account is active and for a period of five (5) years after its closure.

Registration Steps:

Access to the website of the Zaan platform.
Click on Create a new account (when applying to register for an account at Zaan, the user is obligated to register with the specified personal information and choose a secret password to use when logging into his account).
Registration on the Zaan platform is carried out according to the type of user's choice of account.
The entered data must be correct, noting that the incorrectness of the entered or attached data leads to the non-completion of the registration process or the suspension of the account by the Zaan platform in order to preserve the correct registration rights.
When the management of the Zaan platform accepts the application for the registration of the seller or the request for user registration through the website, the user will be considered registered in Zaan and thus the following will be approved:

Conditions:

The Zaan platform allows access to the account after registration, and services are provided according to the following conditions:

After creating an account for you on the Zaan platform, you will become a user of the platform's services, and you have agreed to:

The user undertakes that he is the only person responsible for all the information he entered, as the role of Zaan is limited to allowing this information to be displayed on the interface of his account on the platform.
The user is particularly responsible for maintaining the confidentiality of information related to his account through the confidential password and not allowing others to access the account.
In the event of any illegal use or any hacking of his account, the user is obligated to communicate with the management of Zaan immediately.
The user is the person responsible for maintaining the use of Zaan with all seriousness and credibility and is obligated to compensate Zaan for any losses or damages that may be caused to the platform as a result of any illegal, real or authorized use of his account by him or by any other person who obtained the keys to access the account, whether to perform services and others using the username and password, whether with or without authorization from the user.
The User warrants that all information used in the registration process is true, true, up-to-date and complete, expressing it and complying with what is required in the Zaan registration form.
Zaan has the right to monitor the sale and purchase operations in accordance with the terms and conditions of use.
The user undertakes to abide by all the terms and conditions contained and the privacy policy of the website published on the website.
The management of Zaan has the right to freeze the violating accounts and cancel these accounts or one of them, with the obligation to liquidate all operations related to the account before closing or canceling it without any liability on the part of Zaan.
In the event that it is proven that the user violated any of the conditions, any purchase or sale orders or any transactions made by him will be canceled, in which case the user undertakes all responsibility and that no legal liability is incurred on Zaan.
They adhere to the seller's terms on the product and the exchange and return policy that applies to their stores in Zaan.
Zaan reserves the right to add and change service charges at any time.
If Zaan is found to have breached any of these Terms and Conditions and otherwise proved otherwise when using the Site, Zaan reserves the right to:

Warn you against violating these Terms and Conditions and ask you to stop such behavior.
Delete any material or content that you may have posted without notice.
Take measures including suspending, suspending, restricting your access to or preventing you from using the Site.
Cancel any transactions you may have made without reference to you.
Report your activities to your ISPs or competent authorities.
Take legal action against you.

Warnings and account suspensions:

The Zaan platform, according to the usage agreement and according to the laws and regulations in force in the Kingdom of Saudi Arabia, may resort to a temporary or permanent suspension of the user or withdrawal and cancellation of his membership, in the event of:

Violation of the rules and provisions of the Usage Agreement.
If the platform determines that the user's activities are in violation of the law, or that the user's activities may cause other users or the platform troubles or legal violations.
Any suspicious transactions that the user is obligated to disclose, and in the event of non-response, the Zaan platform has the right to suspend the account until the completion of the process, and the platform has the right to suspend the account if full verification is not available and we are not responsible for any compensation for any losses or damages of any kind, whether direct or indirect, including any compensation at the expense of potential loss of profits, expected sales, or obligations related to your use of the services of the Zaan platform.
Follow-up and evaluation of account activity by Zaan management, where all inactive, inactive and suspicious accounts will be closed in order to protect users.
Zaan platform has the right to suspend accounts in the event of non-compliance with responding to any financial questions or any inquiries directed by any official government authority, and in the event of suspension of the account, the sections of this agreement remain in force in accordance with its provisions.
All accounts are subject to cancellation, at any time and without prior notice, in case of breach of a term and conditions.

Guarantees:

The warranties and obligations described in this agreement are the only warranties and obligations undertaken by the platform with respect to the services it provides under this agreement, and they take precedence over all other warranties and obligations, whether express or implied, whether provided in writing or verbally. All such obligations and undertakings are from us only, and in no way warrant that any third party will abide by the promises and obligations made in this Agreement.

The Zan platform provides a salon management system and enables salon owners to create accounts on the platform to manage and organize work inside the salon, display their services, and organize all work matters inside the salon.

It is also a platform specialized in booking salons and offering salon services so that customers can book an appointment at the salon on a specific date and time.

In addition to the presence of traders and suppliers in order to trade products through the platform to salon owners according to supply and demand with the display of price, quantity, and buying and selling operations through the platform.

Zaan's Responsibility:

Zaan is not responsible in any way for any unsatisfactory or late performance by registered dealers or suppliers, due to unavailable goods, delayed delivery or lack of quality of service provided.
Zaan assumes no claims arising from any errors or omissions, whether caused directly, indirectly, accidentally or by a third party.
The management of Zaan notes that if it observes any suspicious activities that are being planned, being committed or carried out on Zaan, it will report such activities to the relevant authorities, and is not responsible in any way for such violations.
The User acknowledges that Zaan is not responsible for any improperly processed transaction or illegal or fraudulent access to the User's account, identifiers and data.
In the event that the user does not immediately communicate any illegal use or attempt to hack the customer's account, Zaan assumes no responsibility.
Zaan is not responsible in any way for any loss that may be caused to the user directly or indirectly, morally or materially, as a result of disclosing the username or password information. Zaan's liability for any claims, costs, damages, losses or expenses whether arising from negligence, any damage, contract or otherwise, will not exceed in the aggregate the fees of the amounts paid by the transaction made during the last month and calculated from the due date of the requirements.
Zaan is not responsible in any way in the event of non-conformity of products, defect in the quality of the products or damage, or if the products violate Saudi specifications and standards.
Neither Zaan nor any third party assumes warranties, warranties or liability with respect to the accuracy, performance or completeness of the information and prices found or offered for any particular purpose for any claims, losses, costs or expenses, including attorneys' fees, or damages of any kind without limitation, general, special, incidental, consequential (resulting from any cause), punitive, punitive, exemplary or multiplied damages based on any Theory of liability, with respect to any use of Zaan and the information contained therein or any failure of performance, error, deficiency, interruption, defect, delay in operation or transmission, even if Zaan or its representatives have been advised of the possibility of such losses, damages, expenses or compensation, and you acknowledge that such information and materials may be inaccurate or contain errors, and we expressly exclude liability for any inaccuracies or errors to To the fullest extent permitted by law.
The platform does not bear any interruption in data transmission, any error or delay in it, any loss of use of equipment, software or data, and/or any data corruption, loss or damage caused by or related to any inaccuracy, defect or omission.
The platform does not tolerate your misunderstanding of the services we provide.
The availability of information and content on this website does not constitute any offer, invitation, promotion, advice, recommendation or any warranty or representation of any kind, whether expressly or implied, and must not be taken as a legal document or reference in any respect, and all information, products and services offered are subject to all applicable rules, regulations, terms and conditions and are subject to change without notice.

Disclaimer: Zaan assumes no responsibility and is not responsible for any loss, damage, loss or unauthorized access associated with credit or debit card data, and is not responsible for your decision to use credit or debit card information on this website even though Zaan has advised you of the possibility of such damages.

User Obligations:

If the user decides to become a member of the Zaan platform, he can create an account and choose a username. Your username/email must not contain any words that are insulting, threatening, pornographic, or infringe the legitimate rights of others. The user has the ability to change his account information.
The user has the ability to change his account information.
The user is solely responsible at all times for the correctness, accuracy and completeness of the information he provides including prices, availability, working hours and any information that must be provided to visitors to the platform and linked to the system.
The user obtains permission to access the internal network of the platform as he is fully responsible for updating all the information he provides to visitors to the site and we cannot be responsible for inaccurate, misleading, incorrect information and/or non-delivery of information. In order to complete and secure the transaction properly, you will need to use the correct email address and phone number and we are not responsible for any erroneous, misspelled, fixed / mobile phone number or credit card number that is inaccurate, erroneous or not authorized by you (and we have no obligation to check).
It is your responsibility to use the Services correctly and effectively. By using the Services, you warrant that you will use the Services only for the purposes advertised on the Zan website, that you represent a valid business and wish to use the Services to advertise your business and create online appointments with customers who use the Services provided by you as a provider, any contact information you provide, such as email addresses and phone numbers, is valid and effective contact information for you. Any breach of this section will result in the termination of your account. We reserve the right to pursue any remedies available to us by law.
Salons, spas and their representative users are committed to ensuring that all appointments made through the Services are met and changes are reported directly to customers. In addition to your responsibility to manage availability for scheduling online appointments including staff and services settings, bookable days and times for employees and services, and deadlines that may be appropriate to prevent double bookings and other events that may adversely affect your customers and their experience with the Services. In addition to your responsibility to review your online appointments frequently and regularly. If you are unable to fulfill any appointment or made or a Product purchase made through the Services, you agree to promptly inform the customers concerned of the action which must be as per the policy of the Service Provider (Provider). You are also responsible for all equipment required to access the Services, including but not limited to: a properly configured computer with Internet access; a valid and valid email address; any required software, including a supported browser configured to accept cookies, download images, and run JavaScript, and any other equipment required to access the Services.
The user has the right to use the relevant services that we provide in accordance with the applicable rules and policies and these terms and conditions.

Payment:

Zaan platform provides the user with electronic payment gateways via the Internet, and all the services of the Zaan platform are subject to the articles, terms and conditions of this agreement, payment can be easily made to the platform's services through the payment methods approved in the Kingdom of Saudi Arabia, and payment gateways available via the Internet on the Zaan platform and owned and managed by a third party, which are payment service providers, namely Visa, MasterCard, Mada and any company that will be agreed with and added later as ('Payment Gateways'). The user and the provider agree that zaan will not bear any responsibility whatsoever for the services provided by the payment gateway providers and the user agrees that in all cases no claim will be filed against Zaan for the services provided by the payment gateway providers. In the event of any problem related to payment through payment gateway service providers or with the provider(s), the user or customer can contact the support department of the Zan website at the following link: ([email protected]) who may, at his discretion, assist the User if possible, and any expenses incurred in paying online through payment gateways will be borne by the User. Zaan will take all necessary measures to ensure that the payment gateway is available and functioning well at all times, but Zaan does not guarantee continuous and uninterrupted access to the payment gateway as it is owned by a third party that manages it. Also, Zan Zaan tries to ensure that user payments are processed immediately, but it may be difficult to predict the time required to complete the payment process, as it depends on many factors beyond the control of Zanzaan, such as delays in the banking system or card networks, and sometimes traffic to payment gateways is stopped due to maintenance, repair or the introduction of new services. Zan will endeavor to notify you in the event of any planned interruption to the payment gateway and will use its endeavors to bring the payment gateway back to work as soon as possible.

If the purchase shows signs of fraud, abuse, or suspicious activity, it is possible for Zaan to cancel the transaction compatible with your name, email or account, as well as cancel any accounts associated with Zaan, in addition to that, the site may verify your credit card if you have conducted any fraudulent activity, and we reserve the right to take any legal and/or civil action and you may be responsible for any monetary losses of the site, from Including litigation costs and damages, to cancel the transaction or freeze the account.

Exchange, Return and Subscription Policy:

You acknowledge that we focus on ensuring an enjoyable user experience on the Site, that we agree to provide users with certain services related to delivery, returns, exchanges and product warranties in accordance with applicable law to enhance the user experience, and you agree to provide everything necessary to assist us in fulfilling our obligations to you as a user, and you also agree to:

Acceptance of products that you are not entitled to return based on the terms of returning the seller.
Return or exchange goods in accordance with each seller's or supplier's special terms of sale and ensure that returns or exchanges are made within a reasonable time to enable us to fulfill our obligations under each seller's or supplier's special terms of sale.
The fees you pay are final and non-refundable, unless otherwise specified by the Zaan platform.
The user is entitled to a full refund if the seller cancels the order before the delivery date.

The paid plan subscription fee is charged to each service provider on a monthly/yearly basis and no refunds are possible and there will be no refunds or credits for partial service months.

The subscription is automatically renewed for subsequent periods in the same period as the previous subscription package unless either party submits a request to change the package or subscription period no less than 30 days before the end of the current subscription period.

Zaan Modifications:

The user agrees that Zaan has the authority to amend the terms and conditions, and any amendments to it will be published on the official Zaan website, and according to these amendments, the user's obligations may be doubled according to any amendments that may be made to the usage agreement.
You acknowledge and agree that Zaan reserves the right to amend all or any part of the privacy policy and terms and conditions without assuming legal responsibility, and we may try to send reminders periodically via e-mail of modifications to the privacy policy and terms and conditions, but you should check your frequent visit to our site to view on the latest changes to it.
Zaan is constantly renewed to make using it an enjoyable experience for users. You acknowledge and agree that Zaan Arabia for Information Technology, the owner of the Zaan platform, may provide new services from time to time without notifying you in advance, and the agreement that has been amended as a result of the introduction of new services will be published on the official website of the Zaan platform.

Controls:

Controls for the offer of services:

Once registered with Zaan, the owner of the Zaan Salon undertakes to abide by the mechanism and conditions for offering services in their accounts and must apply the following matters:

It has the legal authority and authority to provide and promote the Services through Zaan and to use the Services contained therein and warrants that doing so does not violate any applicable law, rule, regulation, privacy, publicity or any proprietary or other rights of any third party or party and that it has not and will not enter into any agreements, negotiations or transactions (whether oral or written) that conflict with these Terms and Conditions.
Prices displayed in user salons are subject to the account policy and the user who manages it.
Zaan is not responsible for the process of receiving the products by users, and this service is the responsibility of (the seller) as the store must secure the delivery process.
The user bears any additional costs resulting from returning or replacing the product without reasons.

Description of services/products in the description field:

It is forbidden to broadcast false, fraudulent and misleading information about Zaan's services and products.
It is forbidden to publish information or content that does not comply with the laws, provisions, principles and values of Islamic Sharia.
It is forbidden to use inappropriate words when describing the service by using words in the names of services, products or addresses, with the aim of attracting attention or directing customers to the services.
Posting details about products and services in the store via Zaan is not a guarantee of the availability of products, offers or prices (including, but not limited to: marketing bulletins, advertisements and offers for the products offered).

Confidentiality of information:

Zaan informs you that the Internet is not a secure medium, and the confidentiality of personal information cannot be 100% guaranteed on the Internet.
The Zaan platform takes high quality (tangible, organizational and technical) standards to protect its users and prevent unauthorized access to personal information.
The Zaan platform has no control over the actions of any third party, or third parties, such as other web pages linked via links within the application or third parties claiming to represent you and others.
You know and agree that the Zaan platform may use your information that you have disclosed, in order to provide services to you, and that the privacy policy of the Zaan platform controls the collection, processing, use and transfer of your personal identity information, and the rules of confidentiality of information are subject to the "Privacy Policy" of the Zaan platform published on the website.

Compensation:

You agree to indemnify Zaan Platform systems, officers, directors, employees and agents from and against all claims, demands, losses, liabilities and expenses (including attorneys' fees) arising out of or in connection with (1) your use of the Services obtained through the use of the Services. (2) Your violation of any of these Terms. (3) Use the Zaan platform for your User Content. (4) your violation of the rights of any third parties including third-party service providers.

Intellectual Property:

The intellectual rights, trademarks, prices, trade names and service marks used by Zaan in the Website belong to Zaan, and no person is authorized to use any intellectual property, copyright or mark in any way without the prior written permission of the trademark owner. The materials displayed on the Zaan website may not be transferred, published, copied, modified, displayed or used without prior express permission.
Zaan reserves all rights to the domain name (http://www.zaan.com.sa) as well as all other related domains and subdomains. The name and logos of Zaan and the trademarks and special service marks of Zaan Arabia Information Technology Company, and other names and logos used for companies, products and other services displayed on the Website may be the trademarks or service marks of the selected owner and may not be affiliated with us or not related to us. Nothing in the Terms and Conditions or in the content of the Website shall be construed as granting by implication, express or otherwise any license or right to use the Zaan Trademarks displayed on the Website without prior written consent in each individual case.
Commercial Use: Unless otherwise expressly stated herein or on the Site, you agree not to display, distribute, license, perform, publish, produce, edit, copy, create any derivative works, modify, sell, resell, exploit, transfer or download any part of the Website for any commercial purposes or use the Site or pass to the Site for these unauthorized commercial purposes as the Site It relates to the responsibility for your personal use and conduct only as required by these Terms and Regulations.
The management of the Zaan application respects the intellectual property rights of service providers and suppliers that they have created through their accounts, whether they are owned by them before or after their account was established in the application.

Applicable Law and Jurisdiction:

The conclusion, implementation, interpretation and settlement of disputes relating thereto shall be governed by the laws of the Kingdom of Saudi Arabia, and any dispute over the content of the Site shall be subject to the exclusive jurisdiction of the courts in the city of Jeddah, Kingdom of Saudi Arabia regardless of your geographical location.

If any provision of this Agreement is held to be null and void or unenforceable, the term or term may be interpreted by applicable laws, it shall not affect the remainder of the provisions of this Agreement.
This Agreement constitutes the entire agreement and understanding of the parties with respect to and herein, and supersedes all prior agreements, promises, covenants, arrangements, communications, representations or warranties, whether oral or written, and we reserve the right to construed this agreement.

Prohibited Actions:

In connection with your use of the Zaan Platform and your participation in the Services, you agree that while using the Platform or the Services, you will not:

If any provision of this Agreement is held to be null and void or unenforceable, the term or term may be interpreted by applicable laws, it shall not affect the remainder of the provisions of this Agreement.
Chase, threaten, harass anyone or carry any weapons.
Violate any law, statute, decree or regulation.
Interfere with or disrupt services, servers or networks connected to the Zaan platform.
Use the Zaan Platform application or service in any way that violates the rights of any third party, including but not limited to: intellectual property rights, copyrights, patents, trademarks, trade secrets or other proprietary rights, publicity or privacy rights.
Post information or interact on the Zaan Platform application or services in a false, inaccurate, misleading manner (directly, by deletion or failure to update information), defamatory, abusive, obscene, obscene, sexually oriented, threatening, harassing or illegal.
Post, email or transmit any code, files or malware designed to interrupt, damage, destroy or restrict the functionality of any computer software, hardware or telecommunications equipment or intercept or confiscate any system or data.
Use the Services through unauthorized interfaces or protocols.
Transmit information that violates the rights of others or is abusive, pornographic, violent, racist, discriminatory, abusive, vulgar, obscene, defamatory, invasive of personal privacy, harassing, threatening, or otherwise objectionable.
Translate, reverse engineer, decompile, disassemble, modify, or create derivative works from the Services or Service Software (accept as expressly permitted by applicable law).
Remove, conceal or alter any notices or references to intellectual property rights of the Zaan platform as well as attempt to interfere with the integrity or security of the system or decrypt any transmissions to or from any servers of the platform.
Link directly or indirectly to any other sites.
Transfer or sell the user account and password to third parties.
Cause third parties to participate in the above prohibited actions.

Privacy Policy

We will comply with all applicable laws and regulations binding on data protection from time to time in relation to the personal data we collect from you, in addition, we will comply with the terms of our Privacy Policy, as well as any other applicable terms of business and other contractual documents.

General Provisions:

In the event of cancellation of any contained material or clause contained in the use agreement, such order does not cancel the validity of the remaining materials, clauses, rules and provisions contained in the Use Agreement and remain valid until further notice from Zaan management.
Zaan reserves the right to take all necessary steps to ensure confidentiality, security and integrity of the system while taking care of our customers and protecting their information.to this end, we may take various measures to verify and confirm the correctness of the orders placed by you. if Zaan at its sole discretion acknowledges that the purchase transaction you have made is not or does not fairly appear as authentic, reliable, executable or valid, it is possible for it to cancel your operations at any time ahead of schedule before the expected date to any partner via Zaan.
This usage agreement – which is amended from time to time as the case may be-constitutes the mechanism of action, understanding and agreement and all accounts are committed to the provisions of this Agreement, and the accounts of the stores agree to take into account the following:
No person other than the management of Zaan has the right to impose any materials, terms or provisions in the agreement of use of the Zaan platform, and the Zaan platform has the right to receive suggestions in connection with this agreement.
If the usage agreement is translated into any other language, whether on the Zaan application or otherwise, the Arabic text of the usage agreement remains the original in all transactions.
The usage agreement shall not be canceled or amended except by a decision issued by the management of the Zaan application.

Receiving Complaints:

If you have a complaint about the services provided via Zaan, Zaan hopes that you will follow the following steps:

First Step: Submit a complaint statement via the link provided for this on the Zaan website, provided that the statement includes the text of the complaint and supporting documents with the application number.
Second Step: The complaint will be referred by Zaan customer service to the interested party in order to cooperate in its resolution.
Third Step: If the person concerned does not respond to the complaint with the complainant within three days, the complainant will be informed of this.
Fourth Step: The user has the right to take what he deems appropriate after being informed of the content of the complaint response and Zaan reserves the right to take what it deems appropriate.

Terms and Conditions (Salons)