Zaan- Terms & Conditions Salons

Zaan platform, owned by Zan Arabia for Information Technology, is a platform specialized in booking salons and displaying salon products for the purpose of trading between distributors and buyers in the Kingdom of Saudi Arabia. Where products are traded through the platform according to supply and demand with the price and quantity display, and buying and selling operations through the platform.

The Zaan platform also works to open high-quality internal and external outlets and markets that conform to international specifications, as it is based on providing the most reliable services in the market to meet the needs of customers using high-quality Zaan, taking into account all technical and technical conditions and ensuring the highest quality standards while dealing on the platform.

These terms and conditions consist of a main structure and privacy policy, as well as any rules, instructions, etc. that are posted on this website or that may be published in the future, by accessing (I agree), downloading or using to accept any of the services of the Zaan platform, you agree to be bound by these terms and conditions and the privacy policy.

There are in this agreement the "terms and Conditions" governing your use as a merchant/seller of the Zaan platform and all the legal consequences that result from your use of its services, as your use of the platform is considered consent and acceptance from you and you are fully qualified, considered legitimate, system and law for all the articles, terms and conditions of this agreement, which is a confirmation of your commitment to.

You agree to be bound by any amendments to the Terms and Conditions and agree that the Zaan platform is not obligated to notify you of such changes. You also acknowledge that it is your responsibility to review these terms for any amendments regularly, and the continued use of the site and the services provided by the platform after posting any changes to the terms means your acceptance of these changes.

Definitions:

The foreword above is an integral part of this Agreement, and below you will find the connotations and definitions of the key terms used in this Agreement.

Zaan Al Arabiya Co. for Information Technology Zaan Arabia Technology Company is a Saudi company working in the field of technology and providing electronic solutions to keep pace with the digital transformation in the Kingdom of Saudi Arabia. Established in accordance with the regulations in force in the Kingdom of Saudi Arabia, Commercial Registration No. (7030073261), addressed: Jeddah, Kingdom of Saudi Arabia (referred to in this Agreement as the "Zaan Platform" and in the first person).

زان Zaan: A platform that provides a system for managing salons and enables salon owners to create accounts on the platform to manage and organize work inside the salon and offer their services, and it also represents a trading station between merchants (suppliers of wholesale beauty products and goods) and users registered on the platform (salons), and it also works to open high-quality internal and external outlets and markets that conform to international specifications by providing a control panel for each merchant registered in Zaan that enables him to display his products, provide effective systems for handling complaints and activating the supervisory role to ensure the rights of Merchants and user satisfaction at the same time.

Seller / Supplier: It is any merchant or supplier who applies to the platform with a seller account for the purpose of selling products to salon owners, or any third party that provides a service to site visitors and users.

Agreement: These are the terms and conditions of use of Zaan that clarify and regulate the process of users using Zaan accounts.

This policy for users of the Zaan platform aims to provide an electronic payment service and clarify the quality of the level of services provided through the systems and the diversity of these services.this policy also aims to clarify the rights and duties of each seller or supplier selling users of the Zaan platform and its customers, without prejudice to any other agreements that may be included in the process of providing that service. this policy is an agreement between Zaan and everyone who deals with it. in case you register, or continue to use the services or access them, you agree to abide by the terms of Use and legal documents with immediate effect. Therefore, the mere acquisition of any of the services covered by this agreement constitutes an implicit consent to all that is stated in this policy.

Legal Capacity of The Trader:

The seller / supplier acknowledges that he has a legal capacity considered legitimate and legal, that he is at least eighteen years old, as is considered in the laws and regulations in force in the kingdom of Saudi Arabia, and that he is knowledgeable enough to create an account on the Zaan platform to enable him to display his products and manage his online store through the platform.
The seller/supplier acknowledges that he is properly qualified and that he is not affected by any of the symptoms of eligibility.
In the event that the seller registers as an institution or company, or any other legal form, then this institution, company or legal form registered through him must have the legal, legal and legitimate capacity necessary to conduct trade through the Zaan platform.
The seller agrees to submit the required documents, which include an identity card or business card, a commercial register, and a tax card in case he is a legal person.
The seller agrees that in case of violation of this article ”legal capacity of the merchant”, he bears the consequences of this violation in front of customers or third parties, as the Zaan platform has nothing to do with the seller's dealings with customers or third parties from a legal, legal and legitimate point of view, and in this case the Zaan platform has the right to hold the seller / supplier accountable under the provisions of contractual liability, and demand compensation for damages that may arise as a result of this violation, such as damages to Zaan's reputation in front of other sellers, customers or third parties.

Our Services:

We provide services to you as a seller in order to enable you to offer your products to buyers registered with us on the site. Our services include: (a) Organizing and following up purchase orders (such as communicating with a buyer about his purchase process and obtaining payments for your products). (B) follow-up on the shipment of the product and its delivery to the buyer (the seller prepares, processes and packages the customer's orders himself before delivering them to the customer). (C) collection of cash and processing of payments. (D) secure the call center and customer service in accordance with our Terms of Use and conditions of sale and we have the right to determine the content, appearance, design, functionality and all other aspects of the site and services (including the right to redesign, modify, remove and change the content, appearance, design, functionality and other aspects of the site and services and any element, aspect, part or feature thereof at any time and from time to time), delay or suspend the listing, refuse to list, cancel the listing, or require you not to list any or all products at our absolute discretion. We also have the right to refuse to process and/or restrict shipping destinations and/or stop and/or cancel any of your sales transactions if we deem it necessary for legal purposes or to ensure compliance with the terms and conditions.

Zaan also has a payment system that is debited from transactions upon completion of any successful purchase from merchants and suppliers, and the collection resulting from sales operations is deposited in the system, after taking variable fees by nature, represented as government or administrative fees and any other fees for the Zaan system.

Sale Forms:

In accordance with the seller performance program, we reserve the right to suspend or block your account for the following reasons:

Delivery was delayed according to the agreed schedule.
High level of returns.
Negative reviews from buyers.
Cancellation of an order confirmed by the buyer.

In addition, we reserve the right to retain product payments to us, whereas if you fail to pay the dues within thirty (30) days from the date of the pending dues or refrain from responding to communications with you and/or refrain from receiving returned shipments, the buyer is entitled to a refund and/or a return based on the warranty policy.

Zaan Platform Commitments:

The mission of the Zaan platform is to provide and provide electronic support tools, by creating an account for the seller that enables him to display his products and provide his services through his online store through the platform only and make the purchase available to the users of the platform, as the commitment of the Zaan platform under this agreement is only what has been mentioned above in front of the seller.
Zaan platform may be committed to providing other services to the seller; only if they wish to do so, such as marketing support services or guidance and guidance services, as well as may provide them with electronic payment gateways via the internet.
All transactions made between the seller and the users of the platform have nothing to do with the person of Zaan platform, and Zaan platform is not responsible for them, as this transaction is an independent contractual relationship subject to the agreement concluded between the seller and the users of the platform. Accordingly, if the user defaults on paying for the product provided by the seller, Zaan platform has nothing to do with these violations, since Zaan platform is an intermediary between sellers / suppliers and users.
You know that Zaan platform allows the seller who agrees to this agreement to display the products of his online store through the platform, so there is no liability on Zaan platform for violations committed by the seller in his store in violation of the provisions of this agreement.

Controls:

Permissions for the seller to join Zaan platform:

Every person who has the legal capacity considered lawful and lawful may offer his store in accordance with the rules and provisions of the employment agreement, in particular, the” legal capacity of the merchant “.
The seller's store, which has been displayed in accordance with the agreement to use Zaan platform, must not violate the laws and regulations in force in the kingdom of Saudi Arabia, and the seller is obliged to clarify all his products, services, offers and discounts and Zaan platform disclaims its responsibility for the seller's violation of the provisions of the Saudi system in the kingdom of Saudi Arabia and public morals, and Zaan platform always reserves the right to refuse registration of any seller that does not comply with the laws and regulations in force in the kingdom of Saudi Arabia or the provisions of this Agreement, and therefore the seller acknowledges under the provisions of this agreement that his store does not comply with the laws and regulations in force in the kingdom of Saudi Arabia or the provisions of this Agreement, and therefore the seller acknowledges under the provisions of this agreement that his store does not comply with the laws and regulations in force in the kingdom of Saudi Arabia or the provisions of this agreement it violates the public order in Saudi Arabia or Islamic etiquette.
The store that has been displayed via Zaan platform must not be in violation of the rules and provisions of this Agreement, and the seller acknowledges that the activity that the transaction is focused on in his store is not in violation of this Agreement and is not contrary to the applicable laws and regulations in the kingdom of Saudi Arabia.
Any seller/supplier who has an electronic account with Zaan platform if his membership is canceled or prevented from displaying his store by Zaan platform or by court orders or judgments does not have the right to use the platform. In the event that any seller/supplier registers as an organization, Company, charity or legal entity, the organization, company or registered entity shall be bound by all the terms and conditions mentioned in the agreement of use of Zaan platform.
In the event that the seller applying to join the platform and establish his store and display his products represents a commercial institution, Company, charity or legal entity, Zaan platform must be provided with all the information and supporting documents, such as the commercial register, licenses and any other documents of the store required by Zaan platform for registration and to prove the legal identity of the store.
All sellers/suppliers must comply with all applicable laws regulating discounts and online commerce, as well as comply with the cybercrime system, the regulations of the Ministry of Commerce and investment, the e-transactions system and the e-commerce system.
The seller acknowledges that before registering on Zaan platform, he has verified the availability of all the procedures and requirements required by the official authorities in the kingdom of Saudi Arabia and has fulfilled all these procedures and requirements to exercise his activity through the platform.
The seller must comply with the registration obligations specified in the ”accounts and registration obligations“ and all the rules and provisions of this agreement.

Controls of sale and display of products:

Once registered in Zaan, the owner of the Zaan store undertakes to comply with the mechanism, terms and conditions of sale and display products in their accounts/stores, and he must apply the following things:

He has the legal authority and authority to sell and promote products through Zan and use the services contained therein and undertakes that his doing so does not violate any law, legal rule, applicable law, privacy or public rights, or any other proprietary or rights of any party or third party and that he has not and will not enter into any agreements, negotiations or transactions (whether oral or written) contrary to these terms and conditions.
The prices displayed in merchants ' stores are subject to the account Policy and to the user who manages it.
Zaan is not responsible for the process of receiving consumers/users of products, and this service is the responsibility of the seller/supplier, as the store must secure the delivery process.
The customer shall bear any additional costs resulting from the return or exchange of the product without reasons.

Product description controls in the description Field:

It is forbidden to broadcast false, fraudulent, misleading information about products in Zaan.
It is forbidden to publish information or content that does not comply with the laws, provisions, principles and values of Islamic Sharia.
It is forbidden to use inappropriate words when describing a product for sale by using words in product names or titles, in order to attract attention or direct customers to the products.
The publication of product details in the store via Zaan is not a guarantee of the availability of products, offers or prices (including but not limited to: marketing brochures, advertisements and offers for the products offered).

Accounts and registration obligations as a seller/supplier:

Once you apply to join Zaan platform as a seller/supplier, you are required to disclose specific information and set a secret password to activate your electronic account, you will become a user of the services of Zaan platform, and thus you have agreed to the following:

You are responsible for maintaining the confidentiality of your e-account information and the confidentiality of your password, and you hereby agree to inform the zanzaan platform of any unauthorized use of your e-account information by the Zaan platform or any other breach of your confidential information immediately.
In no event will Zaan platform be liable for any loss that may be caused to you directly or indirectly, moral or material, as a result of the disclosure of your confidential information (such as username or password) or in the event of misuse of the platform.
You are obligated to use your account yourself, as you are fully responsible for it, and if someone else uses it, this means that you have authorized him to use the account in your name and for your account, unless you, as a seller, inform the management of Zaan platform to the contrary.
You are obligated to compensate Zaan platform for any direct or indirect losses that may be caused to it as a result of any illegal, illegal, Unreal or unauthorized use of your account by you or by any other person who was able to access your account, whether to perform services using your username and password or as a result of your negligence, whether with your authorization or without authorization.
You are obliged to disclose real, correct, up-to-date, complete and legal information about yourself as a seller, about your trade and products as required during registration with Zaan platform, and you are obliged to update your data if it changes in fact or if it is necessary to do so.
Zaan platform is committed to treating your personal information and contact addresses with strict confidentiality in accordance with the provisions of the Privacy Policy and the confidentiality of information in force, which it is committed to review and agree to in order to create your electronic account with Zaan platform as a seller/supplier.
You will be obliged to keep the registration data and update it always to keep it real, correct, current, complete and legal. if you disclose information that is not true, incorrect, current, incomplete, illegal or contrary to what is stated in this agreement, Zaan platform has the right without reference to you as a seller/supplier to stop, freeze or cancel your electronic account in the platform, without prejudice to the rights of other Zaan platform and its legitimate means to recover their rights and protect other sellers/suppliers and users of Zaan platform.
You acknowledge that you may be subject to a fine of up to 100% of the product price, if any order is refused by you for any of the following reasons, including but not limited to:

The product ran out of your stores even though it appeared in stock status in your seller's account, or if it appeared on the site in stock status and you did not have it in stores.
An incorrect price for the product was set by you in your seller's account.

You agree to the following conditions with respect to all products returned by the buyer under warranty claims:

Collect the product from the buyer and deliver it to the latest address that you have registered in your seller account and/or in our seller database.
Upon receipt of the product for warranty service, you are obliged to confirm receipt through the system as proof of acceptance of receipt.
You are solely responsible for repairing the product at your service center, providing a replacement product or delivering the product to the brand's official service center.
In the event that you repair or replace the product under warranty and return it to the delivery representative, it must be in good condition, this includes all accessories if any. The product and packaging must also be clean and free from any damage, and the product must remain in its original packaging or packaging.
It is your responsibility to follow up with the shipping company regarding the receipt and/or delivery of the product .

You acknowledge that you may be subject to a fine of up to 100% of the product price, which may include additional costs such as delivery expenses, in order to refund the buyers in any of the following cases related to warranty claims:

In the event that you refuse warranty claims.
In the event that you return a product to the buyer that you did not repair or refused to replace the product without giving a convincing and reasonable reason.
In case of no response to any calls or emails from the warranty follow-up team.
In case you sell used or refurbished products.
In case you are unable to provide an official technical report detailing the repair or replacement of the product or the product is out of warranty.
When the delivery representative or the shipping company collects the product from you.
In case of non-compliance with the maximum repair period, which is (14) days from the date of receipt of the product.

In addition, you agree to:

Retain all ownership rights of the products until they are delivered and paid for by the buyer, and we will not have the right to receive the products at any time during the provision of our services.
We will provide invoices and creditor notices on your behalf, based on the data of your VAT record that you provide in order to facilitate transactions between you and the buyer. These invoices and creditor notices will be sent to you in electronic format. The primary link of the invoices will be between you and the buyer, therefore, you will not issue any invoices to us for the products unless otherwise agreed between the parties, you can only issue the packing list or delivery receipt to us.
You will have the freedom to choose and manually adjust the pricing of products in your seller's account. You must fulfill all orders requested by the customer, even if the entered price is wrong, and you will fully bear any costs or obligations due to pricing errors

Zaan platform has the right at any time to conduct any investigations it deems necessary, whether directly or through a third party, and require you to disclose any additional information or documents of any size to prove your identity or ownership of your funds or your account.
In case of non-compliance with any of the above, the management of Zaan platform has the right to suspend or cancel your electronic account and therefore your store or freeze it without referring to you as the seller.
Zaan platform reserves the right to cancel any unconfirmed and unproven accounts, operations or accounts that have been inactive for a long time.
Both the seller and the supplier are obliged to add the terms and Conditions policy that applies to their stores in Zaan.

Electronic notifications and official means of communication:

You agree to be contacted by registered e-mail through you, or through the administration of Zaan platform to broadcast public messages received to all sellers/suppliers.
You also agree that all agreements, declarations, statements and other communications that we provide to you electronically take the place of their written counterparts, which are a stand-alone argument, in meeting legal needs.
During the period of your membership and trading with the platform, Zaan platform can send promotional emails to inform you of any changes, actions or new advertising activities that may be added to Zaan platform.

Fees and Payments:

The fees applicable to the use of our services depend on the specific business model. The applicable fee schedule is effective on the date of conclusion of the relevant product sale transaction and may vary in the future.
In the provision of the services, we may charge you fees related to the following: (a) the inclusion of products. (B) a percentage of the sale transaction. (C) payment processing fees, chargebacks to the customer or other related charges. (D) customs duties or other taxes that we may incur when providing services to you. (E) the costs that we may incur if you violate the terms of this Agreement, and (F) other fees that you will be notified of in advance.
We, our affiliates, or third parties involved in the provision of services will bill our service fees to you, and furthermore; you authorize us to bill on your behalf for any services you provide to us.
You can validate sales reports through your account, and the report includes the amount successfully collected for the sale of your products, less applicable fees ("sales proceeds").
The proceeds from the sale will be deposited weekly into your bank account. The proceeds of the sale are deposited only in bank accounts in the kingdom of Saudi Arabia or any other country that appears on the site as supported by our standard functions activated for your account. In no event will we be liable for any incorrect bank account statements provided by you, and the consequences thereof.
In order to authorize payments to be made in your favor, we may need to create an account for you with our other payment processing companies, including accepting their terms and conditions and providing your details on your behalf. You hereby authorize us to do so and we will not be liable to you for any damage or loss that you may incur as a result.
Agree to the possibility of providing discounts on your products. In this case, we will add the discount in the invoice provided by you to the buyer, and we will repay this discount by adjusting our commission.
Under this agreement, you authorize us to advertise the sale of these products to us at a price higher than the price specified by you in order to cover shipping and configuration fees and the costs of intensive advertising and advertising targeting.
If you provide us with your VAT registration data, we will issue the invoice to the buyer on your behalf and send you the full amount collected from the buyer after deducting any of our commissions.
If you have not provided your VAT registration data, we may purchase the product from you and resell the product to the buyer. You also agree that we will deduct fifteen percent (15%) of the amount to be transferred to you, unless a VAT invoice is provided from you.
Notwithstanding any contrary provision in these seller's terms and without prejudice to our other rights and remedies, you acknowledge our right to:

Withholding all and any amounts due in your favor to compensate for all losses or damages incurred by US or incurred by any seller or supplier, as determined by us individually, as a result of the following, including, but not limited to: (1) products that violate the intellectual property rights of others. (2) fraudulent behavior on your part.
Upon suspension or closure of your account or termination of your use of our services, we have the right to set-off among the amounts paid to you in an amount that we determine is sufficient to cover refunds, refunds, amendments, or other amounts paid to buyers in connection with your sales transactions for a period of up to three (3) months. At the end of the three (3) month period following suspension or termination, we will disburse to you any unused amount in compensation for chargebacks, refunds, modifications, or other amounts paid to buyers or seek compensation from you through any of the following means, for any additional amount required to compensate chargebacks, refunds, modifications, or other amounts paid to buyers, as applicable:

By deducting from payments due to you in the future.
Cancel any outstanding balances to your account.
Charge a fee to your credit card.
To seek compensation from you by any other legitimate means.

You authorize us to use any or all of the foregoing means to obtain compensation, including debiting from your credit card or bank account.

You agree to indemnify and hold us harmless, including from, and against, our company, its subsidiaries, affiliates, directors, officers, agents, employees, suppliers, subcontractors and licensors related to our company or to the parent company, subsidiaries and affiliates in the event that they are from and against any losses, damages and expenses (including legal fees and attorneys ' fees) that may arise from or relate to any claims or requests made by any third party due to or arising from: a) your breach of this clause or this agreement in general. B) Your violation of any applicable laws or regulations.

Amendments to the agreement on use and fees:

You know and agree that Zaan platform may notify you of any amendment to this agreement as mentioned above, and the original is for you to review it and verify any changes to it and under the amendment either your obligations will be doubled or your rights will be diminished in accordance with any amendments that may be made to this agreement.
You agree that Zaan platform has the absolute right, without incurring legal liability, to make any basic or subsidiary amendments to this agreement.the seller or supplier may be informed about this amendment by any technical means provided, and this may be done by e-mail or by broadcasting a public message to all sellers. acceptance of this amendment is legal, uninformed and binding on sellers and suppliers and the provisions of the agreement, including amendments.
In case of objection to any amendment to this agreement, this may affect your continued registration, as in order to benefit from the services of Zaan platform, you must agree to this Agreement and any amendment to it, therefore, in case of non-acceptance of the amendment, Zaan platform expects you to stop using its services, as simply logging into your account on Zaan platform or using it is considered your acceptance of the amendments and full, complete Consent, free from ignorance, and Zaan platform is pleased to answer your inquiries about this Agreement and receive any suggestions.
All fees are calculated in Saudi riyals, and you must pay all fees due on the platform in addition to any other expenses added by Zaan platform.
Zaan platform reserves the right to add, increase, reduce or deduct any fees or expenses under the rules and provisions of this agreement, to any of the seller whatever the reason for their registration.
The seller is obliged to display a list containing all the amounts and profits generated by his store on the control panel provided to him by Zaan platform.he is obliged to display in this list all the purchases made through the platform with the indication of the type of products, their quantities, descriptions and value. accordingly, the seller is obliged to provide the required accounting specifications, in accordance with the provisions of this Agreement, and because of the legal, economic and commercial interests of the seller/supplier in this organization, and in case the seller violates the provisions of this clause, he is responsible for any damages that may arise as a result of this violation.

Use of your personal information and transaction details information:

You have no objection to granting Zaan platform an unlimited, permanent and irrevocable right, free of expenses, and authorized to use personal information or materials or otherwise provided by the platform or advertised on it, by joining it or displaying it through your store, through the forms intended for communication and registration, or through any e-mails or any of the communication channels available on the platform, in order to achieve any of the interests that the platform deems appropriate.
You are solely responsible for the information that you have sent or published and the role of Zaan platform is limited to allowing you to view this information via the control panel of your store and through its advertising channels.
The confidentiality of store information available via Zaan platform is governed by the rules of the "privacy policy" of Zaan platform.

The seller/supplier undertakes to comply with the laws and regulations in force in the kingdom of Saudi Arabia:

The seller/supplier undertakes to comply with this Agreement and the applicable privacy policy of Zaan platform and all applicable laws and regulations within the kingdom of Saudi Arabia regarding his products and / or while using Zaan platform, as well as the applicable laws, terms and Conditions governing the use of the internet, including, but not limited to:

The seller/supplier undertakes to comply with this Agreement and the applicable privacy policy of Zaan platform and all applicable laws and regulations within the kingdom of Saudi Arabia regarding his products and / or while using Zaan platform, as well as the applicable laws, terms and Conditions governing the use of the internet, including, but not limited to:
Laws on anti-bribery, anti-corruption, Export Control, Sanctions.
Consumer protection laws.
Import regulations, including with regard to species approvals.
Customs duties and other applicable direct and indirect taxes.

You obtain all necessary licenses, permissions, permits, property rights, approvals and licenses in the products that you list or that are listed on your behalf, in order to sell or promote these products in the kingdom of Saudi Arabia.
Your listed products match the quality and safety standards required in the kingdom of Saudi Arabia.
That all products are new (NOT refurbished or used) and free of any defects.
You are solely responsible for any legal obligations arising from the purchase and use of your goods listed on the site by users of the site or any other third party.
You own or have the authority to grant the licenses granted to us by you under the seller's terms, and that any content that you provide as part of your use of the services and any products that you list does not infringe the rights of third parties anywhere in the world including, without limitation, any intellectual property rights (whether registered or unregistered).
In the event that any of the seller or supplier violates the above terms, he acknowledges the right of the Zan Zaan platform to take any of the following actions, including, but not limited to: alerting, stopping the service, or considering closing the store.

Intellectual Property:

The intellectual rights, trademarks, prices, trade names and service marks used by Zaan in the Website belong to Zaan, and no person is authorized to use any intellectual property, copyright or mark in any way without the prior written permission of the trademark owner. The materials displayed on the Zaan website may not be transferred, published, copied, modified, displayed or used without prior express permission.
Zaan reserves all rights to the domain name (http://www.zaan.com.sa) as well as all other related domains and subdomains. The name and logos of Zaan and the trademarks and special service marks of Zaan Arabia Information Technology Company, and other names and logos used for companies, products and other services displayed on the Website may be the trademarks or service marks of the selected owner and may not be affiliated with us or not related to us. Nothing in the Terms and Conditions or in the content of the Website shall be construed as granting by implication, express or otherwise any license or right to use the Zaan Trademarks displayed on the Website without prior written consent in each individual case.
Commercial Use: Unless otherwise expressly stated herein or on the Site, you agree not to display, distribute, license, perform, publish, produce, edit, copy, create any derivative works, modify, sell, resell, exploit, transfer or download any part of the Website for any commercial purposes or use the Site or pass to the Site for these unauthorized commercial purposes as the Site It relates to the responsibility for your personal use and conduct only as required by these Terms and Regulations.
The management of Zaan platform respects the intellectual property rights of the sellers / suppliers that they have created through their stores offered by Zaan platform, whether owned by them before registering their electronic account with the platform or after registration.
Zaan platform is not responsible in the event of infringement of intellectual property rights owned by registered sellers/suppliers and members on the platform.
In order to protect the rights of customers, despite the fact that customers are not a party to this Agreement, and in order to achieve one of the most important goals of Zaan platform by providing high-quality service to everyone, and in order to ensure that customers receive all their purchases properly, Zaan platform explains to the seller / supplier; the following:-
In the event that customers purchase one of the products, offers or discounts available through one of the sellers/suppliers stores and the customer does not receive his order or received an order that differs from the offered specifications mentioned on the seller's page or the chosen discount, then the customer has the right to inform or file a complaint to the management of Zaan platform and Zaan platform has the right to take what it deems appropriate against the seller who violated the rules of this agreement, in accordance with the rules of this agreement.
Zaan platform is not legally or legitimately liable for any breach caused by the seller in the face of the customer, as it is not a party to the relationship between customers and sellers or suppliers, but it does so for reasons of improving the quality of services of Zaan platform and the sellers and suppliers present on the platform.
Customers review their purchases before receiving to ensure that they are correct and match what was purchased, as Zan platform is not responsible for the relationship between customers using the platform and sellers/suppliers.

In any case, Zaan platform is not obliged in any way, according to this article and this clause, to take a reaction to the customer's complaint, but the customer's complaint is subject to the platform's reaction according to what it deems appropriate, and in accordance with the rules of this Agreement, and in order to preserve its commercial and economic interest and reputation, and،Such acts include, but are not limited to, a seller or supplier who deliberately deceives, misrepresents or cheats a customer...The customer has the right to request from Zaan platform to take any of the following actions: either cancel/erase the seller/supplier through its platform, freeze his membership or oblige him to compensate the customer, based on the platform's desire to take what it deems appropriate, in order to preserve and protect the rights of all sellers and customers.

Responsibility of Zaan platform:

Zaan platform is not responsible in any way for any unsatisfactory or late Performance by the seller or non-compliance of customers with payment, nor for any losses, malfunctions or delays, due to unavailable products, delayed delivery or lack of quality service provided by the seller.
Zaan platform does not bear any claims arising from errors or negligence, whether caused directly or indirectly, accidentally or by a third party.
Zaan platform, its officers, customers or owners are not responsible for any claims, disputes, costs, damages, any liability or any direct or indirect loss of any party arising from an act performed by a customer for the platform.
Zaan platform, its customers, owners and its representatives have nothing to do with any illegal or irregular activity carried out by the seller/supplier, or any activity that violates the regulations and instructions in force in the kingdom of Saudi Arabia, where the responsibility of Zaan platform is limited only to providing and providing electronic support tools to display the seller/supplier's products, offers and discounts through the platform, at the sole discretion of the seller/supplier and the subsequent electronic support services provided by the platform such as the control panel.
The management of Zaan platform notes that if it notices any suspicious activities being planned, being committed, or taking place on Zaan platform, it will report these activities to the competent authorities, and it is not responsible in any way for such violations.

Responsibility of the seller / supplier to Zaan platform:

The seller agrees to assume responsibility and to protect Zaan platform from any damage that may be caused to it as a result of violations by the seller/supplier, and also undertakes to raise or prevent any damage that may be caused to Zaan platform as a result of claims, losses, malfunctions, costs, expenses or fees resulting from its misuse or misuse by the customer and resulting in a violation of this agreement, the laws and regulations in force in the kingdom of Saudi Arabia, infringement of the rights of one of the other merchants or a complaint from one of the customers or third parties.

Confidentiality of information:

Zaan informs you that the Internet is not a secure medium, and the confidentiality of personal information cannot be 100% guaranteed on the Internet.
The Zaan platform takes high quality (tangible, organizational and technical) standards to protect its users and prevent unauthorized access to personal information.
The Zaan platform has no control over the actions of any third party, or third parties, such as other web pages linked via links within the application or third parties claiming to represent you and others.
You know and agree that the Zaan platform may use your information that you have disclosed, in order to provide services to you, and that the privacy policy of the Zaan platform controls the collection, processing, use and transfer of your personal identity information, and the rules of confidentiality of information are subject to the "Privacy Policy" of the Zaan platform published on the website.

Cancellation of seller membership :

According to the usage agreement and in accordance with the laws and regulations in force in the kingdom of Saudi Arabia, Zaan platform may resort to temporary or permanent suspension, withdrawal and cancellation of the electronic account of sellers/suppliers or limit their capabilities to access the platform's services, in the case of:
Violation of the rules and provisions of this agreement.
If Zaan platform cannot authenticate any of the vendor/supplier information provided to it.
If the Zaan platform determines that the activities of the seller/supplier are contrary to the law or that his activities cause other sellers/suppliers any trouble or legal violations.
Zaan platform does not waive its right to take appropriate measures against any violation of the rules and provisions of this Agreement and other similar acts of violation, and Zaan platform is not obligated to take any specific measures against any violation of this agreement, but this is at the discretion of the management of Zaan platform and its legal department.

Contents and products that are not allowed:

As a seller/supplier of Zaan platform, you are committed not to allow advertising or display of any content through your store available on the platform that violates the Privacy Policy and confidentiality of information or violates the rules and provisions of this agreement.
Zaan platform strictly prohibits discounts and offers on the following products and services, including, but not limited to: any product/service that contains gambling, lucky boxes or random product, any product/service that may lead to any physical or psychological harm in any way, any pirated contents or subscriptions and everything that violates intellectual property and copyright, any sexual or pornographic product/service or calls for it.

Saudi Cybercrime System:

The seller / supplier is committed not to violate any of the provisions of the Saudi cybercrime law, and in case they violate the provisions of the Saudi cybercrime law, this is subject to their sole responsibility and will, and there is no responsibility on Zaan platform for the violation of the store of any seller/supplier of the applicable regulations, as the seller/supplier is responsible for his store and his dealings with customers is fully responsible, and Zaan platform always has the right to take what it deems appropriate regarding any seller/supplier that violates the provisions of the Cybercrime Law Saudi Informatics regarding its electronic account on the platform, whether by notifying the official authorities or simply closing its pages or the control panel Or cancel the seller's/supplier's e-account with Zaan platform.

Notifications between Zaan platform and the seller/supplier:

If the seller / supplier wishes to send any notifications to Zaan platform, they must send them through the e-mail provided at registration to the platform's e-mail, and Zaan platform will respond to the e-mail.

As a seller, you agree that any notices sent to you from Zaan platform will be delivered to you by the e-mail that you provided to Zaan platform during the registration process.

Assignment of rights and obligations:

You, as a seller/supplier, do not have the right to object to the actions of the management of Zaan platform regarding Zaan platform, whether these actions are, but are not limited to: affect the entity of Zaan platform or its ownership, such as merger or acquisition, its obligations or responsibilities, technical actions or administrative actions related to Zaan platform, and Zaan platform is not obliged to inform you, and Zaan platform, if it deems it important to inform you about any of these actions, to inform you in accordance with its sole will, in accordance with the rules and provisions of this agreement.

Resolving differences:

According to the rules and provisions of the employment agreement, in the event of a dispute, the dispute will be resolved through conciliation, negotiations or amicable settlement, and in the event of a continuing dispute, it will be resolved through the competent authorities of the kingdom of Saudi Arabia.

Applicable law and jurisdiction:

The conclusion, implementation and interpretation of this Agreement and the settlement of disputes related to it are subject to the laws of the kingdom of Saudi Arabia, and any dispute over the content of the site is subject to the exclusive jurisdiction of the courts in the city of Jeddah, Kingdom of Saudi Arabia, regardless of your geographical location.

If any provision of this agreement is deemed invalid or unenforceable, the term or condition may be interpreted by applicable laws, it will not affect the rest of the provisions of this agreement.
This agreement constitutes the entire agreement and understanding of the parties with respect to the subject matter contained herein and herein, supersedes all prior agreements, promises, covenants, arrangements, letters, representations or warranties, whether oral or written, and we reserve the right of final interpretation of this agreement.

Prohibited Actions:

In connection with your use of the Zaan Platform and your participation in the Services, you agree that while using the Platform or the Services, you will not:

If any provision of this Agreement is held to be null and void or unenforceable, the term or term may be interpreted by applicable laws, it shall not affect the remainder of the provisions of this Agreement.
Chase, threaten, harass anyone or carry any weapons.
Violate any law, statute, decree or regulation.
Interfere with or disrupt services, servers or networks connected to the Zaan platform.
Use the Zaan Platform application or service in any way that violates the rights of any third party, including but not limited to: intellectual property rights, copyrights, patents, trademarks, trade secrets or other proprietary rights, publicity or privacy rights.
Post information or interact on the Zaan Platform application or services in a false, inaccurate, misleading manner (directly, by deletion or failure to update information), defamatory, abusive, obscene, obscene, sexually oriented, threatening, harassing or illegal.
Post, email or transmit any code, files or malware designed to interrupt, damage, destroy or restrict the functionality of any computer software, hardware or telecommunications equipment or intercept or confiscate any system or data.
Use the Services through unauthorized interfaces or protocols.
Transmit information that violates the rights of others or is abusive, pornographic, violent, racist, discriminatory, abusive, vulgar, obscene, defamatory, invasive of personal privacy, harassing, threatening, or otherwise objectionable.
Translate, reverse engineer, decompile, disassemble, modify, or create derivative works from the Services or Service Software (accept as expressly permitted by applicable law).
Remove, conceal or alter any notices or references to intellectual property rights of the Zaan platform as well as attempt to interfere with the integrity or security of the system or decrypt any transmissions to or from any servers of the platform.
Taking any action that imposed an unreasonable or significant burden on our infrastructure, uploading invalid data, viruses, worms or other malicious software to the services.
The use of automated means, including spiders, robots, crawlers, data mining tools or the like to download data from the services, unless expressly permitted by Zaan, use the services in a way that disrupts the services or prevents anyone from using the services.
Link directly or indirectly to any other sites.
Transfer or sell the user account and password to third parties.
Cause third parties to participate in the above prohibited actions.

Combating manipulation of customer opinions:

The seller / supplier can use customer reviews to understand the satisfaction of our customers regarding their products, but they cannot participate in writing comments about their products or influence them in any way. The following list also shows some of the most common unauthorized practices that directly or indirectly affect the integrity of our customer reviews and that sellers should avoid at all times:

Post a review or rating on your product or another seller's product in a way that benefits you.
Providing a discount, free products, monetary reward or other compensation to a third party to influence the review of your products or the products of another seller, this includes the use of services that sell customer reviews, websites or social media groups.
Asking customers to grant, change or remove reviews on Zaan platform in exchange for a refund or payment by contacting the customer directly or indirectly.
Using a third-party service that offers free or discounted products in exchange for a manipulated review on Zaan platform.
Use the help of a family member or a team member to post a review on your product or a competitor's product in a way that benefits you.
Asking our customers for a positive review or providing an incentive in return for the review using the notes placed inside the product packaging or shipping box.
Use a customer account to write or change a review of your product or a competitor.
Any other actions that affect the integrity of customer reviews.

Knowing that all family members, employees of the seller and affiliate partners of the seller listed by US, represent the "seller" regarding the opinions added on the site what action is required from the seller to correct this

The seller also needs to provide a pledge indicating the non-participation in such activities from now on and consent to the consequences afterwards.

Privacy Policy

We will comply with all applicable laws and regulations binding on data protection from time to time in relation to the personal data we collect from you, in addition, we will comply with the terms of our Privacy Policy, as well as any other applicable terms of business and other contractual documents.

General Provisions:

This agreement is valid for all sellers/suppliers of Zaan platform, which is the organization of the relationship, which is the contract between them "sellers and Zaan platform", unless there is another agreement to the contrary, regardless of any legal form, legal entity, institutional, commercial or charitable taken by the supplier.
As for the relationship between the seller and the customer, it is governed by an independent legal relationship and has its own ongoing controls between them.
The seller must establish his own sale and return policy for each product, and it should not contradict the use agreement of the platform and also be in accordance with the provisions of the applicable laws and regulations of the kingdom of Saudi Arabia, in particular the electronic transactions system, the e-commerce system and other regulations related to his activity.
No person other than the management of Zaan has the right to impose any materials, terms or provisions in the agreement of use of the Zaan platform, and the Zaan platform has the right to receive suggestions in connection with this agreement.
If the usage agreement is translated into any other language, whether on the Zaan application or otherwise, the Arabic text of the usage agreement remains the original in all transactions.
The usage agreement shall not be canceled or amended except by a decision issued by the management of the Zaan application.
In the event of cancellation of any contained material or clause contained in the use agreement, such order does not cancel the validity of the remaining materials, clauses, rules and provisions contained in the Use Agreement and remain valid until further notice from Zaan management.
Zaan reserves the right to take all necessary steps to ensure confidentiality, security and integrity of the system while taking care of our customers and protecting their information.to this end, we may take various measures to verify and confirm the correctness of the orders placed by you. if Zaan at its sole discretion acknowledges that the purchase transaction you have made is not or does not fairly appear as authentic, reliable, executable or valid, it is possible for it to cancel your operations at any time ahead of schedule before the expected date to any partner via Zaan.
This agreement – as amended from time to time as the case may be – constitutes the mechanism of action, understanding and agreement and all accounts are bound by the provisions of this agreement.

Receiving Complaints:

If you have a complaint about the services provided via Zaan, Zaan hopes that you will follow the following steps:

First Step: Submit a complaint statement via the link provided for this on the Zaan website, provided that the statement includes the text of the complaint and supporting documents with the application number.
Second Step: The complaint will be referred by Zaan customer service to the interested party in order to cooperate in its resolution.
Third Step: If the person concerned does not respond to the complaint with the complainant within three days, the complainant will be informed of this.
Fourth Step: The user has the right to take what he deems appropriate after being informed of the content of the complaint response and Zaan reserves the right to take what it deems appropriate.

Terms and Conditions (Seller)